Welcome to ChicqueModa. Please read these General Terms and Conditions carefully before using our services or making a purchase.
If you have any questions or require further information, you can contact us at info@chicquemoda.com.
In these Terms and Conditions, the following definitions apply:
These Terms and Conditions apply to every offer made by the entrepreneur and every distance contract and order concluded between the entrepreneur and the consumer.
Prior to concluding a distance contract, the text of these Terms and Conditions will be made available to the consumer. If this is not reasonably possible, the consumer will be informed where the Terms and Conditions can be inspected and that they will be sent free of charge upon request.
If the distance contract is concluded electronically, the entrepreneur will provide the consumer with these Terms and Conditions electronically in such a way that the consumer can easily store them on a durable medium.
Offers made by the entrepreneur are without obligation and may be changed or withdrawn at any time.
The offer contains a complete and accurate description of the products offered. Images used are a truthful representation of the products but slight differences in color or appearance may occur.
The offer contains all necessary information for the consumer to understand their rights and obligations, including but not limited to price, shipping costs, payment terms, delivery times, and the existence or absence of the right of withdrawal.
The contract is concluded at the moment the consumer accepts the offer and meets the stated conditions.
After electronic acceptance of the offer, the entrepreneur will immediately send an electronic confirmation of receipt. The consumer can dissolve the contract as long as the acceptance confirmation has not been received.
The entrepreneur will take appropriate security measures for electronic data transfer and payment.
Consumers have the right to cancel the contract within 30 days without giving reasons. The withdrawal period starts the day after the consumer or a representative receives the product.
During this period, the consumer will handle the product and packaging carefully and will only unpack or use it to the extent necessary to determine whether they wish to keep the product.
To exercise the right of withdrawal, the consumer must notify the entrepreneur by written message or email at info@chicquemoda.com within 14 days of receipt of the product.
After notifying, the consumer has 30 days to return the product in its original condition, including all accessories and packaging, following the entrepreneur’s return instructions.
Failure to comply with these deadlines results in the contract being final.
The consumer bears the costs of returning the product.
If the consumer has paid any amount, the entrepreneur will refund this amount within 30 days after receiving the returned product or proof of its return.
Prices are fixed during the offer period except for changes due to VAT changes.
Prices exclude customs clearance and import VAT, which are borne by the consumer.
Errors in pricing do not obligate the entrepreneur to supply the product at the incorrect price.
The entrepreneur guarantees that products comply with the contract, specifications, reasonable requirements for durability and usability, and legal regulations.
Consumers must report defects within 14 days of delivery. Returned products must be unused, in original packaging and condition.
The warranty does not apply if the consumer has repaired or altered the product or if the product was exposed to abnormal conditions or misuse.
The entrepreneur will handle orders with due care.
Delivery is made to the address provided by the consumer.
Orders are processed within 14 days unless otherwise agreed.
If delivery is delayed or impossible, the consumer will be informed within 14 days and any payment will be refunded promptly.
Risk passes to the consumer upon delivery.
Contracts for fixed terms will not be renewed automatically unless agreed.
Consumers can terminate contracts at any time respecting agreed notice periods.
Payments are due within 7 days of order unless otherwise agreed.
Non-payment may lead to charges or collection procedures.
Complaints must be submitted within 7 days of noticing the defect, clearly describing the issue.
The entrepreneur will respond within 14 days or provide a timeframe for response.
For questions, returns, or complaints, please contact us:
Email: info@chicquemoda.com
This policy is subject to the applicable UK consumer protection laws.
Free shipping
30 days return period
Satisfaction guarantee
